Call Center Outsourcing Staff (24x7)

Join Bank of China (Hong Kong) as a Call Center Outsourcing Staff (24x7) in Jakarta Raya!

Are you a customer service professional looking for a dynamic role in a global banking institution? Bank of China (Hong Kong) is seeking dedicated individuals to join our 24/7 call center team in Jakarta Raya. This is your chance to be part of a prestigious international bank while providing exceptional customer service around the clock.

As a Call Center Outsourcing Staff, you will handle customer inquiries, complaints, and transactions, ensuring a seamless experience for our clients. Using our state-of-the-art CRM system, you will manage customer data efficiently and provide solutions to any issues they may have. This role offers a unique opportunity to work in a fast-paced environment and contribute to the success of a leading financial institution.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and transactions with a high level of professionalism and efficiency.
• Use CRM system to manage customer data and provide accurate information.
• Resolve customer issues promptly and effectively, ensuring customer satisfaction.
• Adhere to company policies and procedures, maintaining high standards of service.
• Work in a 24/7 shift pattern, including weekends and holidays as required.
• Provide exceptional customer service, contributing to a positive brand image for Bank of China (Hong Kong).
• Stay updated with banking products and services to provide informed assistance to customers.
• Participate in regular training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven ability to handle high volumes of customer interactions with a focus on customer satisfaction.
• Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
• Strong problem-solving skills and attention to detail.
• Proficiency in English, both written and spoken.
• Basic understanding of banking products and services.
• Ability to work in a 24/7 shift pattern, including weekends and holidays.
• Willingness to undergo a background check and meet all employment requirements.

🛠️ Keahlian

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