Lead Front Desk Receptionist

ZENIX Pratama · 📍 Sumedang, Jawa Barat · Diposting 2026-10-10
FULL_TIME⭐ TERVERIFIKASI
Rp 13.000.000 – Rp 17.000.000 per month
ZENIX Pratama is seeking a dynamic and professional Lead Front Desk Receptionist to join our team in Sumedang, Jawa Barat. In this role, you will be the face of our company, providing exceptional customer service and managing front desk operations. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to handle multiple tasks efficiently. This is an opportunity to be part of a growing company and make a significant impact on our guest experience.

📋 Tanggung Jawab Pekerjaan

Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.,Manage and maintain front desk operations, including check-in/check-out procedures, reservations, and guest inquiries.,Handle guest complaints and concerns professionally and escalate issues as necessary.,Coordinate with housekeeping, maintenance, and other departments to ensure smooth guest operations.,Maintain accurate and up-to-date guest records and documentation.,Assist in training and mentoring junior front desk staff.,Perform other related duties as assigned by the manager.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Tourism, or a related field.,Minimum of 3 years of experience in front desk receptionist roles, preferably in a hotel or similar environment.,Excellent communication and interpersonal skills.,Strong organizational and multitasking abilities.,Proficiency in English and Bahasa Indonesia.,Familiarity with hotel management systems and software is a plus.,Ability to work well under pressure and meet tight deadlines.,Valid driver's license and a reliable vehicle for guest transportation.

🛠️ Keahlian

Customer serviceProblem-solvingTime managementAttention to detailTeamworkLeadership
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