Call Center Outsourcing Staff (24x7)

Bank of China (Hong Kong) · 📍 Jakarta Raya · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 5000000 - Rp 8000000 per bulan

Join Bank of China (Hong Kong) as a Call Center Outsourcing Staff (24x7) in Jakarta Raya!

Are you a customer service professional looking for a dynamic role in a global banking institution? Bank of China (Hong Kong) is seeking dedicated individuals to join our 24/7 call center team in Jakarta Raya. This is your chance to be part of a prestigious international bank while providing exceptional customer service around the clock.

As a Call Center Outsourcing Staff, you will handle customer inquiries, complaints, and transactions, ensuring a seamless experience for our clients. Using our state-of-the-art CRM system, you will manage customer data efficiently and provide solutions to any issues they may have. This role offers a unique opportunity to work in a fast-paced environment and contribute to the success of a leading financial institution.

📋 Tanggung Jawab Pekerjaan

Handle customer inquiries, complaints, and transactions with a high level of professionalism and efficiency.
Use CRM system to manage customer data and provide accurate information.
Resolve customer issues promptly and effectively, ensuring customer satisfaction.
Adhere to company policies and procedures, maintaining high standards of service.
Work in a 24/7 shift pattern, including weekends and holidays as required.
Provide exceptional customer service, contributing to a positive brand image for Bank of China (Hong Kong).
Stay updated with banking products and services to provide informed assistance to customers.
Participate in regular training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

Minimum of 2 years of experience in customer service or a related field.
Proven ability to handle high volumes of customer interactions with a focus on customer satisfaction.
Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
Strong problem-solving skills and attention to detail.
Proficiency in English, both written and spoken.
Basic understanding of banking products and services.
Ability to work in a 24/7 shift pattern, including weekends and holidays.
Willingness to undergo a background check and meet all employment requirements.