Bisaya-Speaking Customer Service Representative (Entry Level) - Remote from Bali

Kickstart your career in customer service with ABS-CBN Corporation, a leading media and entertainment company in the Philippines. We are seeking Bisaya-speaking Customer Service Representatives to join our dynamic team in a fully remote role from Bali. In this position, you'll be the voice of our company, ensuring our customers in the Philippines have a seamless experience. You'll handle customer inquiries, resolve issues, and provide exceptional service, all while representing ABS-CBN's commitment to quality and customer satisfaction.

Based in the beautiful islands of Bali, you'll have the opportunity to work for a global company while enjoying the island's vibrant culture and stunning landscapes. This is your chance to grow professionally in a supportive environment, with opportunities for career advancement and skill development.

If you're a native Bisaya speaker with a passion for customer service, we want to hear from you. Join us and be part of a team that makes a difference.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and efficient solutions.
• Resolve customer issues using our CRM system, ensuring all customer data is accurately recorded and updated.
• Collaborate with internal teams to ensure customers receive consistent and high-quality service.
• Provide excellent customer service in Bisaya, maintaining ABS-CBN's high standards of communication.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Participate in training and development programs to enhance your customer service skills.
• Adhere to ABS-CBN's policies and procedures, ensuring all interactions are professional and respectful.
• Work collaboratively with team members to achieve daily and monthly service targets.

🎓 Kualifikasi & Syarat

• Fluent in Bisaya, both written and spoken.
• Previous experience in customer service, preferably in a remote or call center environment.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency in email, CRM systems, and other relevant software.
• Attention to detail and a customer-focused mindset.
• Willingness to work remote from Bali.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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