Customer Service Specialist (Bali - Canggu, Ubud, Denpasar & Surrounding Areas)

Join Dr Chong Clinic, a leading healthcare provider committed to delivering exceptional patient care and service excellence. We are expanding our team in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung) and are seeking a dedicated Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our patients, ensuring their needs are met with professionalism and efficiency. This is a fantastic opportunity to grow within a reputable healthcare organization.

As a Customer Service Specialist at Dr Chong Clinic, you will handle inbound and outbound calls, emails, and social media interactions, providing support and information to our valued patients. You will assist with appointment scheduling, medical records management, and billing inquiries, all while maintaining a high standard of customer satisfaction. This role offers a chance to develop your skills in a supportive and collaborative environment.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls, emails, and social media interactions with professionalism and efficiency.
• Assist with appointment scheduling, ensuring patients receive timely and accurate information.
• Manage and update patient medical records, ensuring accuracy and confidentiality.
• Provide information and support regarding medical procedures, treatments, and medications.
• Address billing inquiries and process payments, maintaining clear and transparent communication.
• Collaborate with the medical team to ensure seamless patient care and satisfaction.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Maintain a high level of customer satisfaction by providing prompt and effective solutions.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the healthcare industry.
• Strong communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in using customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Familiarity with medical terminology and healthcare processes.
• Ability to work well under pressure and meet tight deadlines.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Bachelor's degree in a related field, such as Business Administration, Healthcare Management, or a similar discipline.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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